All items sold through Hollow Farm Chronicles are digital downloads delivered electronically. Because of the nature of digital products, all sales are final once a file has been downloaded, and we do not offer refunds or exchanges for change of mind.
If you experience a problem with your purchase — such as a corrupted file, a missing download link, or being charged for the wrong item — please contact us within 7 days of purchase and we’ll make it right, whether that’s a replacement file or a refund.
To request assistance, reach out via thehollowfarmchronicles@gmail.com with your order number and a description of the issue.